Senior Customer Success Engineer Ngfw - Singapore - Palo Alto Networks

Palo Alto Networks

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Company Description

Our Mission
At Palo Alto Networks everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before.

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback - it is about flexibility, trust, and choice whenever possible. It's been a journey of disruption that has yielded the best of our values.

We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Our Approach to Work
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions.

This is why our employees generally work from the office three days per week, leaving two days for choice and flexibility to work where you feel most effective.

This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate and thrive, together

Job Description:

Your Career
Customer Success Engineers are product experts, technical advisors, and customer advocates.

At Palo Alto Networks, we take a proactive method to ensure customers achieve their required outcomes with a product or a service through tailored end to end technical execution & guidance.

Our team is responsible for implementing custom integrations & workflows to ensure the solutions are fully integrated into the customers tech environment.

Our Engineers provide deep product-level expertise in account setup, deployment, and adoption & optimization, communicating new versions/features, offering product support and advisory, and resolving escalations.

You will work closely with CISOs, CTOs, and Security, Cloud, Network and other technical teams throughout the world's largest and most well-known organizations.

This position works with our Network Security team delivering support and services across our Next Generation Firewall (NGFW) technologies.

Your Impact

Product Expertise
As the technical SME, you will work with Product and Engineering teams to ensure our customers and partners get the most out of our products
Network security and end point development, integration, and implementation
Provide deep productlevel technical expertise in account setup, deployment, optimization, communicate new versions/features, offer product support, and resolve escalations
Product Adoption
Serve as a customer advocate, improving product adoption by influencing the product roadmap, utilizing new features, and identifying innovative use cases
Product advisory, risk identification & resolution, channel customer engagements
Customer Impact
Ensure customers are maximizing the investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their security objectives
Partners with account teams to deliver highvisibility, hightouch delivery strategy, technical account plan deployments, and productlevel success plans

Qualifications:

Your Experience

8+ years relevant work experience in Network Engineering, Architecture, Security Engineering, technical consulting, or similar roles
Specialization in supporting software products with experience in the following
MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)

Bonus

Skilled in Antivirus, DLP, Public Cloud Platform (IaaS), scripting, Batch, or Linux
Proven results working as a trusted technical advisor to drive value for customers, including the ability to interact with Csuite through client teams at various levels of technical and nontechnical depth
Skilled in customer escalations with experience in account management and project management
Thrives in a matrixed team environment, anchored by our values of Collaboration, Disruption, Execution, Inclusion, and Integrity

Travel

Open to occasional travel according to the need for strategic customer engagement and onsites

Additional Information

Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo

It's simple:
we can't accomplish our mission without diverse teams innovating, together.

All your information will be kept confidential according to EEO guidelines.