- To have knowledge of the operational systems of the Valley wing & Guest
relations operation and related areas - Ensures personal engagement with all VIP & suite guests and their preferences are collected, correctly recorded and acted upon in order to delight our guests
- Drives customer delight and retention by being a role model in delighting guests in every single interaction
- Actively obtains feedback from guest to improve services and facilities
- Ensures all interactions with guests are handled professionally and with proper care and attention and in keeping with the hotel's policies and procedures at all times
- Ensures all VIPs, suite guests and delegates arriving and departing by re met and greeted and experience a smooth and seamless check in and check out
- To highlight any special events or anniversary of guest and ensure the personalized welcome card from Higher Management along with amenities are prepared
- Whenever possible, to engage in small conversation with guests and find out about their stay and any special preferences
- Checks rooms before guest arrives and reports any repair or discrepancies to Engineering & HK Department immediately
- Checks quality / presentation / temperature of food / beverage / service prior to serving
- Provides one-stop-shop service to guests (Concierge, F&B, Cashiering, Check-In etc.)
- Establishes and develops good working relations through cooperation and constant feedback
- Maintains the integrity and confidentiality of guest information at all times
- Able to work shift, weekends and public holidays
- Neat and Pleasant appearance
- Well groomed
- Well versed in the English Language
- Outspoken and friendly
- Excellent communication skills
- Good physical health
- Able to carry heavy objects (eg luggage)
- Minimally 2 years' experience working in a well-known hotel
- At least a diploma in any field
-
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Marriott International, Inc Singapore**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · ** ...
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Butler - Singapur, Singapore - Shangri-La
Description
We are looking
for a Front Office (Butler) to join our teamAs a Front Office (Butler) , we rely on you to:
Provides personalized service to VIP & Suite guests such as In room check in and check outs, secretarial and concierge services, mail and information, airline reservations / confirmations and food and beverage service.
Assist in Reception / Guest relations / Valley Wing Lounge & Summit room duties.
Requirements
