Project Executive - Singapore - PAGE PERSONNEL RECRUITMENT PTE. LTD.

Description

• Global Company
• Good Autonomy

About Our Client

Our client is a leading Events organiser (Exhibitions & Conferences) with wide presence globally.

Job Description

• Act as the primary resource for customer questions post-sale for Singapore event, including live/virtual events, digital offerings, and media assets.
• Positively influence the customer experience by supplying exhibitors and sponsors with an effortless experience from POS through end of show.
• Review deadlines and specifications for any sponsorship deliverables or third-party orders. (i.e furniture, electric, Wi-Fi).
• Understand and support customer milestones, communicating with internal teams.
• Responsible for customer onboarding, including tailored "welcome" communication, tracking deliverables and deadlines to help keep the customer on target with all requirements.
• Develop an aligned communication framework and collaborate with marketing to create and promote educational resources.
• Work with internal departments to create a variety of templates for various exhibitor educational resources, including documents, videos, and webinars.
• Travel on-site to shows to ensure our exhibitors are having a successful show and to be a resource to help solve any problems that arise.
• Build and improve cross-team relationships through improving processes, workflows, and alignment to ensure we have the best tools, offerings, educational resources to support our customers.
• Manage customer status communications internally to highlight successes and potential problems before they escalate.
• Facilitate interaction and workflow between project team members (sales, marketing, operations, finance) to ensure deliverables and metrics are delivered on time.
• Drive alignment with renewals, sales, and sponsorships for both live/virtual events, digital offerings and media products
• Work closely with the sales team to identify upsell opportunities and to identify renewal risks to successfully manage and resolve issues affecting customers.
• Project manage the entire Sponsorship process, while holding Marketing and Operations teams accountable for the tracking, ownership, and execution of their respective products and deliverables.
• Report on deliverables.

The Successful Applicant

• About 2 years of experience in a corporate customer-facing role.
• Skills around persuasion, negotiation, and consensus building to be influential in the customer journey.
• Familiarity with the post-sale and sales life cycle and experience.
• Strong empathy for customers and a desire to contribute toward revenue growth by identifying opportunities for customers through communication.
• Deep understanding of value drivers in recurring revenue business models.
• Superior organizational and project management skills.
• Analytical and process-oriented mindset; detail-oriented.

What's on Offer

Join a leading MNC and take part of Singapore's most exciting Exhibitions

Contact

Antoine Ratajczak (Lic No: R / EA No: 18C9065)

Quote job ref

JN

Phone number

Page Personnel Recruitment Pte. Ltd.| Registration No C