Associate Product Experience - Singapore - Singapore Airlines

    Singapore Airlines
    Singapore Airlines Singapore

    1 day ago

    Transportation / Logistics
    Description
    Job Description

    The successful candidate will be part of the Inflight Entertainment Department within our Customer Experience Division.

    Key Responsibilities
    • To monitor in-flight entertainment (IFE) condition and performance, and headsets operations with internal stakeholders (Engineering, Cabin Crew, Lounge Development and Inflight Operations) and external suppliers.
    • To support user testing in the development of (IFE) applications and enhancements.
    • Liaison with Technical Services team in the monitoring of IFE condition and performance, and investigation of lapses. Liaise with Customer Affairs for reply to customer feedback.
    • Charting, reporting and analysis of IFE condition Customer Satisfaction (CSAT) performance.
    • To support the logistics and operations of headsets and related items and perform regular checks/audits on appointed headset maintenance vendors.
    • To ensure sufficient inventory and smooth operations for headset and related items

    Requirements
    • Diploma holder
    • Is tech savvy and has interest in keeping up with evolving technology.
    • Has interest in learning or has experience in working with data.
    • Has passion for innovation and product ideation/development.
    • Able to work independently, self-driven, and able to communicate well with various stakeholders.
    • Comfortable working with data sets.
    • Able to work on the common applications e.g. excel, words, power point etc.
    • IT savviness or receptive to digitalisation mindset preferred.

    We thank all candidates for your interest in Singapore Airlines, and regret that only shortlisted candidates will be notified.

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