- To monitor in-flight entertainment (IFE) condition and performance, and headsets operations with internal stakeholders (Engineering, Cabin Crew, Lounge Development and Inflight Operations) and external suppliers.
- To support user testing in the development of (IFE) applications and enhancements.
- Liaison with Technical Services team in the monitoring of IFE condition and performance, and investigation of lapses. Liaise with Customer Affairs for reply to customer feedback.
- Charting, reporting and analysis of IFE condition Customer Satisfaction (CSAT) performance.
- To support the logistics and operations of headsets and related items and perform regular checks/audits on appointed headset maintenance vendors.
- To ensure sufficient inventory and smooth operations for headset and related items
- Diploma holder
- Is tech savvy and has interest in keeping up with evolving technology.
- Has interest in learning or has experience in working with data.
- Has passion for innovation and product ideation/development.
- Able to work independently, self-driven, and able to communicate well with various stakeholders.
- Comfortable working with data sets.
- Able to work on the common applications e.g. excel, words, power point etc.
- IT savviness or receptive to digitalisation mindset preferred.
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+ Monitor IFE condition + Liaise with Technical Services team + Charting IFE CSAT performance+ Support logistics of headsets + Ensure sufficient inventory for headset items+ ...
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Associate Product Experience - Singapore - Singapore Airlines
Description
Job DescriptionThe successful candidate will be part of the Inflight Entertainment Department within our Customer Experience Division.
Key Responsibilities
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Associate Product Experience
Only for registered members Singapore
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Product Manager, Customer Experience
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Product Owner, Digital Experience
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Senior/ Product Director,Platform Experience
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Senior Product Designer, Chat Experience
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Senior/ Product Director,Platform Experience
OKX- Singapore
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Senior/ Product Director,Platform Experience
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Senior Product Director, Consumer Experience
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Senior Product Designer, Chat Experience
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Customer Experience and Product Operations Specialist
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Senior Product Director, Consumer Experience
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Product Marketing Associate- No Experience Needed
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Product Manager, Digital Experience
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Product Manager, Digital Experience
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Senior APP Product Manager(User Experience )
Matrixport Official- Singapore
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Product Manager, Teen Experiences, Platform Responsibility
Only for registered members Singapore
