Manager, Patient Experience - Singapore - NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD

    NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD
    NATIONAL NEUROSCIENCE INSTITUTE OF SINGAPORE PTE LTD Singapore

    2 weeks ago

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    Description
    Roles & Responsibilities

    You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

    Requirements:

    • Recognised Degree with at least 8 years of working experience in customer / patientservice operations, including a minimum of 2 years in a managerial capacity
    • Must have a proven track record in building a service culture
    • Experience indeveloping, evaluating and conducting service training is essential
    • Strong command of English language and a second language
    • Proficient in writing and editing
    • Adept in conflict resolution, data analytics and presentation
    • Excellent planning and organisation skills
    • Independent, resourceful and able to handle multiple projects
    • Excellent interpersonal skills, skilful in managing multiple stakeholders
    Tell employers what skills you have

    resourceful
    Data Analysis
    Customer operations
    Service Recovery
    Conflict Resolution
    Managerial
    organisational
    Writing
    Feedback
    Training
    Engagement