LIVE - Customer Experience Strategy Analyst, Platform Trust & Experience - Singapur, Singapore - TikTok

Description

You and your team are working on creating a safe, exciting, and reliable livestreaming experience for our creators and community TikTok LIVE brings new ways for the TikTok community to create deeper interactions and closer relationships, especially between creators and the community.

Our mission is to make it easier and safer for our creators to create unique and useful content while enabling users and fans to interact with and directly support them.

• Identify issues affecting customers from enjoying the TikTok LIVE experience, including our top host creators, by working closely with stakeholders and performing rigorous data analysis.
• Scope and execute projects to improve our customer experience, including creating worldclass tools and impactful initiatives that facilitate their use of our platform.
• Collect, analyze, and interpret customer service data to provide key business insights, identifying trends and business or operational improvement opportunities for TikTok LIVE.
• Communicate and coordinate across internal and external stakeholders globally to ensure our initiatives and projects are executed well. This includes setting up crossfunctional workflows that are regular and seamless.
• Bachelor's degree or above (preferably in psychology, economics, statistics, mathematics, journalism, or similar fields).
• At least 3 years of work experience with a fastmoving team and company.
• Demonstrate excellent data analysis, analytics execution, and written & spoken communication skills: you are able to present complex data clearly and concisely to stakeholders at all levels of the organization. You also possess a proven track record of creating reports and visualizations that deliver insights and recommendations. You possess work experience using a combination of data analysis methods and tools for impactful projects.
• Demonstrated ability to come up with constructive, outcomeoriented solutions that solve complex problems involving multiple stakeholders: you can influence stakeholders to adopt a solution while managing for constraints and tradeoffs.
• Experience in coping with complex business challenges: you demonstrate a high level of knowledge and curiosity in your professional field, along with strong logical thinking and ability to handle complexity. knowledge of customer experience principles and user research methodologies; project management training and experience.