Technical Support Customer Lead Engineer - Singapore - Jobline Resources Pte Ltd

Jobline Resources Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Responsibilities:

Provide system level pre and postsales support for your assigned customer/s. This includes remote or onsite testing, troubleshooting and technical support.
Be the Customer Lead Engr (CLE) for assigned account.
This position may also involve onsite day to day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design.
Attend maintenance windows when needed.
Be able to accept oncall duties outside of normal business hours when required. This includes being on weekend shift when the business requires.
Provide onsite support to customers where and when required.
Communicate with Design and Supply Chain on problems / issues found in the field.
Utilize debug tools as well as lab research to aid Customer's technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
Create, review, validate and publish required MOP/ISB/FSB documents.
Contribute to knowledgebase (KCS)
Help train newly hired Technical Support Engineers.
Interface between customer and other technical support teams
Work with internal stake holders to manage customer issues.