Network Operations Analyst - Singapore - New Tone Consulting Pte Ltd

Description

We are seeking a motivated Network Operation Center Consultant to join our dynamic client's helpdesk team, a multinational leader of the video streaming industry, centralizing all services requests for assistance and delivery for their international customers (Telecom and Media).

Scope of the role:

â–a Supervision and Monitoring:
Analyze system indicators, alarms, and customer usage.
Handle system administration and update configuration settings.
Provide regular technical reports to customers.

â–a Level 1 Support:
Detect, characterize, and summarize incidents.
Escalate incidents to level 2 support or project teams.
Ensure the resolution of incidents, applying corrective plans to guarantee customer satisfaction.

â–a Internal and

External Customer Representative:
Collaborate with headquarters and international teams to handle complex situations.
Primary contact for clients and third-parties during incident resolution and deployment.

â–a Day-to-Day Operations: Plan and execute scheduled operations.
Perform regular preventive maintenance tasks, including configuration updates and patches.
Write technical documentation and reports for internal and customer use.
Welcome and train new team members as an active team participant.

Requirements:â–a Previous experience in a technical support organization or monitoring team.
â–a Proficiency in Linux systems.
â–a Familiarity with IP networks, including protocols, security, and analysis tools.
â–a Knowledge of ELK and AWS is a plus.
â–a Understanding of monitoring and supervision solutions.
â–a Basic knowledge of server architecture and storage solutions.
â–a Strong initiative and commitment to customer care.
â–a Excellent problem-solving skills, with flexibility, self-motivation, and the ability to prioritize tasks.