Vp/avp, Branch Banking Journey Lead, Consumer - Singapore - DBS Bank

DBS Bank

Verified Company

Singapore

2 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions.

As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage.

Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities

This role is to collaborate with the Performance cells to plan and execute exceptional in-branch Customer journey(s) with corresponding benefits to Employee journey(s).

Some key accountabilities include:

Establish and maintain working models with stakeholders on branch demand drivers, arrivals and actions needed for both consumer and corporate branch going customers.
Reduced demand at branches though behaviour changes, using all available service touchpoints.
Smooth implementation through simple and clear communications and with demonstrable results.
Challenging the way we've done things, while being complaint to the overall policy.
Improve productivity through Automation, AI/ML.

Some job responsibilities include:
(1) Understand drivers to success

Understands drivers towards delivering desired outcomes, suggesting reasonable actions around hypothesis.
Guides team on relevant experiments to test hypothesis.
Explore/assess relevant partnerships/capabilities in achieving strategic intent.

(2) Solutions Delivery

Comfortable leading conversations with stakeholders on actions to delivery desired outcomes.
Puts customers in the centre of design and actions with good communication even when on machine journey(s).
Ensure message to touchpoints is consistent and clear for both customer and staff.
Understands branch controls and conform to audit/compliance requirements.
Leverage AI/ML, Automate where possible.

(3) People Management

Motivated to constantly strive to improve individual performance.
Encourage fail early, fail fast.
Develop staff for cross support functionality.

(4) Personal Development

Consistently upgrade and develop new skills.
Lead/Participate in bank's initiatives / related activities.
Be creative, Be Digital.

Requirements:

Minimum Bachelor's Degree with 2 years of working experience in relevant field.
Possess a sound knowledge of the Bank's products & services.
Understanding design thinking is a plus.
Good organisational skills with strong interpersonal skills.
Good analytical/problem solving skill.
An excellent team player who is curious and creative.
Proficient in product knowledge, branch operations & processes, audit and compliance regulations, antimoney laundering act, and banking act.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Primary Location:
Singapore

Job:
COO Office/Business Mgt & Support

Schedule:
Regular

Employee Status:

Full-time

Job Posting:
Mar 19, 2023, 9:52:16 PM