No more applications are being accepted for this job

Support Analyst Need Singapore Perm Resident - Span Consultancy Pvt Ltd

Span Consultancy Pvt Ltd

Verified Company

Singapore

1 month ago

Posted by:

Wei Jie

beBee Recruiter

Description

Main responsibilities

Understand the key concepts and methods of support functions within CACIB. Understand the scope of support within the department.
Provide Level 1 and Level 2 support with adequate quality of service especially during peak period of Financial campaigns.
Provide Level 3 support, mainly using SQL skills
Analysis and resolution of issues in PROD as they arise.
Be in the forefront of communications and maintain good relationship with IT and business stakeholders.
SQL Stored procedures/coding, SQL View creation and management

Non-quarterly closing months (Feb-Mar-May-Jun-Aug-Sep-Nov-Dec)The Support Analyst will work during normal Singapore office time

Quarterly closing months (Jan-Apr-Jul-Oct)Paris shift (3pm-1am Singapore time) during the first 10 days, followed by Singapore office time for the rest of the month
All non-normal office hours and on-call are eligible to claims as per CACIB allowance policy

Qualifications and Profile

Work Experience

At least
3 years of work experience in MS-SQL development
Having good experience on issues and root causes analysis
Having good ability to express and explain with both technical and normal terms verbally or in writing,
Having good experience in managing incidents, requests and problems resolution,
Understand concepts of IT Production environment and deployment process,

Technical