ICT HELP DESK SPECIALIST - Singapore - EVO OUTSOURCING SOLUTIONS PTE. LTD.

Description

Responsibilities

Candidates with 1 + years of experience in working with IT Helpdesk roles.

Proficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.

Candidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy

Events monitoring from the Alert management tool.

Candidate will also be following up for ATM reporting and other adhoc tasks.

The shift pattern changes weekly. Shifts are from hrs; 0900 – 1830 hrs; 1330 – 2300 hrs). The staff who works 0730 hours shift ends up doing an additional day on Saturday in the week.

Skills/Requirement

Bachelor's degree in Business, Computer Science, or related discipline required.

ITIL Foundation certification would be required.

Experience: 1+ years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.

Understanding of on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development