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- Candidates with 3-4 years of experience in working with IT Helpdesk roles.
- Proficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.
- Fluent in English and can manage calls easily.
- Candidate will work with Helpdesk and perform varied tasks such as attending user calls, user emails, raising tickets in Remedy
- Events monitoring from the Alert management tool.
- Candidate will also be following up for ATM reporting and other adhoc tasks.
- The shift pattern changes weekly. Shifts are from hrs; 0900 – 1830 hrs; 1330 – 2300 hrs). The staff who works 0730 hours shift ends up doing an additional day on Saturday in the week. Key Requirements
- Bachelor's degree in Business, Computer Science, or related discipline required.
- ITIL Foundation certification would be required.
- Experience: 4-5 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.
- Understanding of on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.
Project Management Office Support - Singapur, Singapore - U3
