Assistant Manager to Manager, Tour - Singapore - STB Singapore Tourism Board

STB Singapore Tourism Board

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

[What the role is]

The Travel Agents & Tourist Guides (TATG) Division is seeking a dynamic and passionate individual to come make a difference in showcasing the Singapore story and play an instrumental role in supporting the travel agent community.

The Tour and Industry Development (TID) department champions the travel agent sector, guided by the Travel Agent (TA) Roadmap that focuses on the 3 strategic pillars of manpower, technology and business transformation.

We keep a keen eye on progression for the industry through supporting agile and resilient travel agents who can adapt to the evolving demands of travellers and compete on the global stage.

TID also drives the development of a vibrant tour landscape in Singapore through tour development initiatives that showcase the Singapore passion and possibilities, that leave visitors with a deeper appreciation of the Singapore story.

[What you will be working on]

As a key member of the TID team, you will play an instrumental role supporting TID's work on the Travel Agent Roadmap, working with multiple travel agent and trade association stakeholders on initiatives aligned with the 3 strategic pillars of manpower, technology and business transformation, with a key focus on Technology.

You will have the opportunity to build knowledge of our travel agent eco-system and become well-versed in technology solutions and business models that can help drive our travel agents towards sustainable growth.

You will gatekeep the Tourism Transformation Index (TXI) for the travel agents and work with the rest of the team to identify and implement initiatives that will help travel agents better future proof their business.

With the National Association of Travel Agents Singapore (NATAS) as the key trade association, you will be the main point of contact spearheading overall trade engagements, industry initiatives and drive capability development efforts with NATAS.

You will need to understand the needs of visitors from various key source markets by working alongside STB regional offices to curate and market tour products that are relevant to these visitors.

You will work closely with local and international Online Travel Agents (OTA) and other appropriate platform players and DMCs to help entrench their presence in Singapore, at the same time, onboard Singapore's tour products onto their platforms.

You will be the account manager for key inbound travel agents and DMCs, honing your business development skills, understanding their challenges and identifying opportunities.

This includes providing targeted support and administering various grant schemes such as the Experience Step-Up Fund (ESF) and Business Improvement Fund (BIF) grant for the industry.

[What we are looking for]

At least 1 year of working experience, preferably in the areas of travel agent industry, industry development, and/or strategic planning
Tourism industry acumen, especially on the potential of the travel agent industry despite macro and micro challenges.
Enjoy challenges and problem solving
Some understanding of travel agent or tour operator ecosystem
Some understanding of various technology solutions that can be adopted by travel agents, e.g. travel management systems, HR solutions.
Ability to interpret financial statements to review the financial documents required for grants administering