Telephone Operator - Singapore - MARINA BAY HOTEL PRIVATE LIMITED

MARINA BAY HOTEL PRIVATE LIMITED Singapore

2 weeks ago

Description

Roles & Responsibilities

Duties and Supporting Responsibilities

Provide close guidance to colleagues within assigned shift, overseeing the efficient operations of the Telephone Department in the following:
To answer phone calls promptly ensuring telephone etiquette is observed and a positive attitude is displayed. Be knowledgeable of the NEC UA pbx, functions and features.
To attend to Glowing requests promptly, ensuring responses are articulated.
To ensure all faults and maintenance issues are raised in Hotsos promptly.
To ensure daily task checklists assigned are followed through and documented.
To check on wakeup call time requests from guests (FITS, Crew, Groups) and ensure they are promptly processed.
To check on incoming text or fax messages from the Fuji Xerox ensuring delivery of messages to guest rooms meet LQE standards.
To check telephone and line fault reported, ensure thorough test is conducted before calling an external contractor. Ensure PR/Checkscm is raise for all job done by external contractor.
Be knowledgeable on telecommunication wiring rates and requests made by sales for function or guest room, ensuring they are effectively processed.
Be knowledgeable of IDD rates and IDD call checks on Jazzware for overseas telephone calls made and ensuring they are posted in HMS.
Be knowledgeable of hotel's telephone and trunk inventory and programming via PCPro.
Conduct checks on information on the HMS Concierge Directory and update accordingly.
To maintain a high grooming standard as required when on duty.
Be knowledgeable of Hotel's Policies and Procedures.
Have a thorough understanding of the various services provided by the Hotel.
Be well versed on information concerning Mandarin Oriental Hotel Group in general.

Tell employers what skills you have

Security Clearance
Sales
English Language
Wiring
Inventory
C Language
Telecommunication
Customer Service
Hospitality and Tourism Management
Hospitality

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Telephone Operator - Singapore - MARINA BAY HOTEL PRIVATE LIMITED

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