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Service Associate Consultant - Singapore - Anchor Search Group Pte Ltd

Anchor Search Group Pte Ltd

Verified Company

Singapore

1 month ago

Posted by:

Wei Jie

beBee Recruiter

Description

We are representing an established payment gateway service in looking to hire a
Service Associate Consultant to help users in China navigate the payments process.

As a Service Associate Consultant, you will help to achieve this goal by leveraging your knowledge and positive attitude to help each user in a friendly and efficient matter.

Strong language skills are also required.

Responsibilities:

Consult with the company and its local licensed partner and serve an essential role in making the company's services more convenient.
Assist in followingup with previously unresolved service requests
Consult with the company to help us define and implement top notch service policies
Assist to solve complex problems with different software tools
Have fun while working hard with a goaloriented team

Requirements:

Fluency in
English and Cantonese to be able to help clients in China
Excellent phone etiquette and the ability to listen, understand and find a solution to complex service requests
The desire to talk to users on a daily basis
Strong analytical and computer skills
A flexible work schedule
International experience (preferred)
Familiarity with CRM software (preferred)