Service Delivery Manager - Singapore - WIZ TECHNOLOGIES (S) PTE. LTD.

WIZ TECHNOLOGIES (S) PTE. LTD.

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

A Service Delivery Manager is responsible for making sure that services are being seamlessly delivered to the clients.

They are in charge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPIs, and managing budgets.

A service delivery manager plays a vital role in boosting the user experience by ensuring the smooth delivery of top-notch services that meet and exceed customer demands.

Role and Responsibilities

Monitoring and managing desktop support, IT services desk, and VIP support functions to ensure optimal service
Maintaining highperformance levels for servicerelated processes, and implementing improvement activities wherever necessary
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for postincident reviews
Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
Developing a deep understanding of projects to gain insights into the scope of service delivery
Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
Analyzing thirdparty as well as internal processes, and creating strategies for service delivery optimization
Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades
Providing accurate and regular reports to the management on performance of the service delivery
Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
Collaborating with technical design teams to set standards for software, hardware, and security

Qualification and Requirements

Experience in dealing with thirdpartyprovided services
Operational ability in a diverse, largescale environment
Indepth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
Mastery of ITIL (Information Technology Infrastructure Library) principles
Expertise in people management and leadership
Strong organizational skills
Ability to manage and prioritize tasks efficiently
Solid resource planning and problemsolving skills
Readiness to demonstrate a proactive attitude
Excellent verbal and written communication skills