Customer Support Executive - Singapore - MAESTRO HUMAN RESOURCE PTE. LTD.
Description
Roles & ResponsibilitiesJob Summary:
Provide top-quality service to customers before and after sales and ensure customers' satisfaction, strengthening client's relationships.
Responsibilities and Duties:
Client Management Matters
· Serve as a focal point of contact for all customers' account management matters to ensure efficient and effective project coordination.
· Act as the primary point of contact to clients' inquiries and provide timely and accurate responses.
· Gather feedback on system operations and collaborate with relevant teams for improvements.
Support
· Address clients' inquiries and provide comprehensive support to resolve cases promptly.
· Collaborate with the IT team to assist in resolving any system-related issues that may arise.
Project Management
· Work closely with clients to gather project requirements and ensure a clear understanding of their objectives.
· Collaborate with internal teams to develop customized solutions that effectively address clients' challenges and align with project objectives.
Qualifications:
Diploma / Degree in any field
· Detail-oriented with strong analytical and problem-solving skills.
· Excellent communication and interpersonal skills.
· Proficient in using project management tools and systems.
· Ability to manage multiple tasks simultaneously.
5 day week @ amk area
No working experience is required
maestro HR
damien lee tian hong
R1106726
16C8462
Tell employers what skills you haveAccount Management
Field Service
Troubleshooting
Microsoft Office
Microsoft Excel
Hardware
Customer Support
Interpersonal Skills
FOCAL
Project Management
Telecommunications
Project Coordination
Team Player
Customer Service
Electronics
Technical Support