Representative, Client Service - Singapore - THE BANK OF NEW YORK MELLON

THE BANK OF NEW YORK MELLON
THE BANK OF NEW YORK MELLON
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
We're seeking a future team member for the role of Client Service Representative to join our Corporate Trust

  • Global Client Service team. This role is located in Singapore
  • Hybrid.
In this role, you'll make an impact in the following ways:

  • Provides quality support to clients with moderately complex transactions and processes on a daily basis.
  • Responds to straightforward client questions on BNY Mellon product features and provides more advanced technical assistance.
  • Investigates errors in client accounts and statements. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
  • Reviews daily open items to ensure proper followup and closure. Assists junior colleagues in resolving outstanding issues.
  • No direct reports. Provides guidance to less experienced staff.
  • Responsible for the quality and completion of own work.
To be successful in this role, we're seeking the following:

  • High school/secondary school or the equivalent combination of education and experience is required.
  • Bachelors degree preferred
  • 12 years of total work experience preferred. Experience in financial services preferred
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