Operations Specialist, Account Services Maintenance - Singapore - Bank of Singapore
Description
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels.Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices.
If you have passion, drive and the will to succeed, rise to the challenge todayBank of Singapore opens doors to new opportunities.
Start your career with Bank of Singapore as an
Operations Specialist (1 Year Contract) in the
Account Services Maintenance, Client Account Services team
Client Account Services (Operations) provide account services support in the areas of account documentation review, static and data inputs as well as account control and monitoring to Relationship Managers across all BOS locations through the account lifecycle from onboarding, periodic review, and maintenance till closure.
Overview
- Responsible for all document reviews and system updates for post onboarding maintenance requests initiated by client or from Periodic KYC Reviews.
- Liaise with Front Office for any documentation shortfall or clarifications
- Effectively handles queries, exceptions, and investigation matters
- Ensures full compliance to policies and procedures
- Quick and quality customer service
- Open to new tasks as required by the business
Responsibilities
- Ensure documentations submitted by Front Office are processed accurately and timely, and in line with internal quality standards
- Perform sanity checks on Periodic Review list and prepares outstanding document list for distribution to the Front Office.
- Update of client static data into Bank's core system in timely manner
- Liaise with the Relationship Manager/Marketing Assistants on status of periodic review and maintenance cases.
- Keep abreast of risks and controls and ensure that processes are aligned
- Monitor and attend to any accounts exceptions and deviations to ensure compliant to Bank's policies and procedures
- Handling Front office queries, ensure timely followup and/or escalation to stakeholders
- Responsible for completing delegated and ad hoc tasks accurately and ontime
- Support adhoc projects and UAT till successful implementation
Qualifications
Requirements:
- At least 34 years of experience relating to banking operations, preferably in private banking account services area.
- Meticulous, detailoriented and ability to handle complexity.
- Ability to work effectively as part of the team.
- Maintain a positive working relationship with personnel of other sections and divisions of the bank
- Working knowledge of MS Word, Excel, Powerpoint
- Ability to work independently with mínimal direction.
- Ability to communicate clearly and concisely, both verbally and in writing
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