Customer Experience Executive - Singapore - KALSEC ASIA PACIFIC PTE. LTD.

KALSEC ASIA PACIFIC PTE. LTD.

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

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Job Title:
Customer Experience Executive

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Fulfill all aspects of sales support shipments and sample orders including entering customer orders, following up on the wish date and requirements, processing shipping tickets and maintaining supporting documentation/records
Manage stock of sample material and necessary supplies for smooth and efficient operation of the Sample Center, enter sample orders on a as needed basis for nonmanaged domestic accounts, providing order confirmation to account managers and customers
Create and manage reorder points for key codes shipping out of the sample center
Ensure the sample stock meets the established minimum standards for remaining shelf life (via Best Before Dates) before shipment domestically and Internationally
Participate in physical inventory count of samples
Maintain a working knowledge and understanding of Kalsec's business relationship and practices with both domestic and international channel partners and sales staff
Achieve the shortest transit times with minimum cost to both Kalsec and customer
To be aware of the company's Q.A. policy and objectives and observe these policy provisions and fulfill in all respects

Experience/Skills:

Required:
v Diploma, Degree or equivalent

v Excellent communication and customer service skills, both verbal and written

v Order entry experience

v Positive phone etiquette ("speak with a smile")

v Detail orientation with accuracy

v Helpful, team player

v Ability to succeed in a dynamic, fast paced work environment

v Inventory Management Experience

v Experience with manufacturing equipment operation

Work location:
Senoko