IT Support Team Lead - Singapore - TIKTOK PTE. LTD.

TIKTOK PTE. LTD.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform.

We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes.

Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility.

Join us and make impact happen with a career at TikTok.

About The Team
We are seeking an IT Support Team Lead to provide best of class IT Services to End Users. The role will report to the IT Service Country Leader and roll up to the Regional Service Desk Manager.

Responsibilities

Interface daily with other technical teams, and work on assignments and delivering services to endusers.
Work closely with all users and management for issue resolutions, monitoring of our corporate IT infrastructure and driving service improvement to assist in its growth
Develop tools, implements improvements and solutions to increase the operational efficiency of the IT Service management process with focus on excellent user journeys or experiences.
Lead initiatives/projects to drive technology improvement and user satisfaction as required.
Capture manual processes that run in the environment and propose standardization and automation.

Requirements:

Minimum of 4 to 6 years of relevant technical IT work experience and 2 to 3 years of IT Service team lead experience in an onsite end user support environment.
Business language fluency in English and one other local language. Ability to communicate in Mandarin for global cross communication will be advantageous.
Bachelor's Degree or equivalent practical experience
Strong understanding of at least three of the following skillsets required within IT Operations: Windows, Mac, Networking, Scripting, Automation and Application troubleshooting.
Good problem solving skills, troubleshooting logic and ability to guide the team to resolve complex issues or scenarios.
Able to present his/her idea to other counterparts throughout the regions in a clear and concise way.
Team player with collaborative mindset, able to consider the "big picture" during decision making process.
Working knowledge of Conference Technology, Audio Visual.
Working knowledge with 1 or more ITSM ticketing system.
Working knowledge of one or more programming languages: C, C++, Java, Python, Go, Perl, Ruby or Power Shell.
IT Service Management Experience and IT Project Management Experience

Qualifications

Experienced leader, having previously led a highperforming IT Tech Team.
Inspire and bring out the best in team members.
Accountability of projects/tasks being assigned.
Delegate and empower team members.
Effectiveness of utilizing available resources to achieve goals.
Empathy and customer obsessed.
Assisting in recruiting, training, and supporting IT Support Engineers.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.