Customer Care Consultant - Singapore - Etiqa Insurance
Description
SCOPE OVERVIEW
- Supports CCM or Head in the daytoday functional supervision of team members and operational needs including attending to multi touchpoints services to address customers' concerns in a customer centric manner.
- Handle customers' enquiries, requests, complaints and feedback across General and Life Business.
- Manage team resources as required to support customer demands.
- Support the manager in directly handling escalated customer issues by team members
- Any adhoc duties as advised by supervisor
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