Service Manager - Singapore - Barghest Building Performance

Barghest Building Performance

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Purpose of Role:

The main focus of the role involves maximizing sales and maintaining customer satisfaction with the existing customers. This includes meeting existing customer requirements as well as ensuring contract renewals and other opportunity closures. He/she is also responsible for overseeing budgets, profits and losses and after-sales upselling.

Main Responsibilities:

Excellence in Customer Experience

Ensure all customer concerns, requests and requirements are regularly tracked with timely follow up
Ensure respective stakeholders take actions timely to fulfil customer requirements
Build good relationships with customers and internal stakeholders
Solicit regular feedback from customers on the performance of bbp
Actively develop and implement customer engagement plans

Develop strong partnerships and key accounts

To be the key contact point for all existing customers and partners
To ensure continuity of optimization subscription contracts
To access and pick up new leads from customers
Collaborate closely with the internal stakeholders to ensure smooth and professional delivery
To follow up and ensure all contracts are maintained and renewed timely
To ensure reports are submitted to customers timely
To ensure purchase orders, acceptances, invoices, billings and other documents are submitted to customer timely

Sales growth across markets

Knowledge of existing sites and portfolio level market research & study
Define the service sales strategy in consultation with management
Define and closely monitor sales targets, actuals vs. budgets, and identify root causes from deviations in sales performance
Identify, develop and explore new segments for new growth.

Requirements:

Bachelor's degree in Business/Engineering or equivalent
At least 5 to 8 years of proven sales/business development experience
Experience in HVAC/semiconductor/Facilities industry preferred
Proven track record to drive sales or/and develop new markets/customers
Excellent communication skills in English
Selfdriven with a high level of initiative
Strong interpersonal skills with the ability to interface at all levels of the organization