No more applications are being accepted for this job
- Able to handle over the counter transactions in an efficient and accurate manner.
- Assist in customers enquiries and ensure service delivery standards are met in achieving total customer satisfaction
- Prospect and introduce customers to the products and services
- Educate and migrate customers to use digital platform
- Manage customer wait time and service level.
- Manage customer negative impact and complaints
- Perform all activities in accordance with the regulatory requirement
- Maintains customer confidence and protects operations by keeping information confidential.
- Contributes to self and team effort by accomplishing related results needed
- Highly adaptable, ability to deal with ambiguity.
- Experience in delivering excellent customer journeys and digital features
- Adapt at use of data to drive productivity and performance
- Ideally related experience or customer facing experience
- Willing to learn and not afraid to face customers
- IT Savvy (There will be a requirement to use the systems)
- Microsoft word, Microsoft Excel (Simple functions)
- Freshers are welcome (As long as they are okay to take and ready to learn)
- Normal Hours - 8.10AM to 5PM
- Evening Hours - 9.40AM to 6.30PM
- Rotational Shifts
Customer Service Representative - Singapore - PERCEPT SOLUTIONS PTE. LTD.
Description
Roles & ResponsibilitiesJob Description:
Requirements:
Additional Info:
To apply please click the Apply button or send us your updated profile to -
EA Licence No.:18S9405 / EA Reg. No.:R1330864
Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ to stay up to date on our upcoming roles and events.
Tell employers what skills you haveCRM
Microsoft Office
Microsoft Excel
banking clients
Customer Support
Service Level
Digital Banking
Adaptable
Retail Banking
Banking
Customer Satisfaction
Microsoft Word
Customer Service
Service Delivery
Call Center
Customer Journeys