Api Support Engineer - Singapore - SALT TALENT SEARCH PTE. LTD.

SALT TALENT SEARCH PTE. LTD.
SALT TALENT SEARCH PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

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Description

We are looking for an API expert Support Engineer for a leading travel tech client on yearly renewable contractual position.


What you'll do:


  • Provide technical support to over 350 software companies that integrate with our API
  • Debug issues and offer creative solutions to build Partner trust.
  • Triage and escalate issues to API Engineers. Identify nonAPIrelated issues and escalate them to appropriate teams.
  • Being comfortable hosting video calls with Partners for live troubleshooting and share outs, and educating them about our tools.
  • Through complex analysis and data insights, identify potential integration problems and preemptively report them to Partners.
  • Provide technical expertise to other teams, both technical and nontechnical, such as the Key Accounts and Connectivity Teams.
  • Maintain the developer docs
  • Write new guides, knowledge base articles, and tutorials to describe API functionality.
  • Identify and update outdated information throughout the developer docs.
  • Onboard new Partners
  • Preferred 3+ years experience

CEI No:
R / EA No: 07C3147
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