Customer Service Representative - Singapur, Singapore - CAE

    CAE
    CAE Singapur, Singapore

    2 weeks ago

    Default job background
    Full time
    Description

    Role and Responsibilities

  • Meet & Greet client(s) on the first day of training
  • To conduct facilities & safety briefing to client(s)
  • To welcome client(s) in a friendly, highly respectful manner and to be the main point of contact for client(s) during their training
  • Interacts with client(s) and answers all customer questions especially on course requirement
  • Assist with client(s) CAE check-in processes to ensure collection of appropriate pa­perwork
  • Security clearance submissions to stakeholder(s) for approval
  • Long term pass application submission for internal customer(s)
  • Working closely with the other departments (Training, Sales, Technical, Finance and Scheduling) to assist client(s) with any issues/ concerns
  • Assist E-entry visa application for client(s)
  • Issue Letter of Visa invitation and/or Letter of Business invitation for internal and external customer(s)
  • Support on lodging and logistic for client(s)
  • Pre-training package information to be sent prior to training
  • Send calendar invite to client(s) for meeting(s) and/or other matter(s)
  • Coordinates and schedule media tour(s) and/or site visit(s) planned
  • Relays information regarding advisories or memorandum(s)
  • Monitor and answer any inquiries about products, training and services received via phone, email and online
  • Provide quality customer service on every call received and communicate clearly and effectively with caller. Ensure a warm call transfer is done if there is a need for the caller to speak to other department(s) or personnel for assistance or enquiry
    Send survey email to client(s) daily and approach client(s) to share their feedback
  • Inventory check and requisition
  • Manage the customer lounge hygiene and supplies in order
  • Support administrative matter(s) request by client(s)
  • Planning, coordinating and organise meeting(s) for stakeholder(s)
  • Collect mail, sort, and allocate. Outgoing mails to be recorded prior mailing out
  • Incoming and outgoing courier services
    Responsible in accommodating training booking request(s) submitted by airline planner(s)
  • Responsible in planning airlines training roster in the Gemini system
  • Publish Instructor(s) and Airline(s) confirmed training schedule(s)
  • Notify instructor(s) and crew(s) of their planned simulator session(s)/classes/practical drill and all other relevant duties assigned in a timely manner including any last-minute change(s)
  • Resolve scheduling and instructor qualification conflict(s)
  • Ensure all event(s) are assigned to appropriate regulation(s)
  • Able and willing to perform the scheduling duties of any schedulers and to ensure planning is done within timeline
  • Liaison between internal and external customer(s) for classroom booking request and instructor's assignment
  • Any simulator delay/Aircraft on ground, to notify the respective customer(s)
  • Ensure crew name(s) are assigned to the training session(s)
  • Responsible to review the journey log on the last day of the month
  • Responsible to communicate with finance and airline planner(s) on month end closing matter(s)
  • To ensure smooth daily operations of pilot training(s)
  • Respond to queries from instructor(s), crew/customer(s) and other relevant parties
  • Any other duties as may be required

    • Position Type

    Regular

    CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.