Assistant Restaurant Manager - Singapore - PICA WORLD PTE. LTD.

Description

• TRAIN STAFF ON DAILY BASIS
• TRAIN PT STAFF/AGENCY STAFF
• UPDATE/REVIEW/CREATE SOP AS NEEDED
• KITCHEN/FOH COORDINATE NEW MENUS/UPDATE FOH
• WEEKLY STAFF MEETINGS WITH FOLLOW UP ON THE ACTIONS TO BE TAKEN
• ENSURE SOP'S SET BY MANAGEMENT ARE BEEN FOLLOWED
• CUSTOMER SERVICE
• ENSURE CUSTOMERS HAVE A GOOD EXPERIENCE AND RETURN
• TACKLE AND FOLLOW UP ON COMPLAINTS
• ENSURE MEASURES ARE TAKEN AND IMPLEMENTED/FOLLOWED
• KEEP THE COMPANY'S STANDARD BY TRAINING/TESTING STAFF (ROLE PLAY AFTER HOURS)
• DAILY PRESENCE IN BISTRO DURING PEAK HOURS AND EVENING SHIFTS
• BUSINESS DEVELOPMENT
• DEVELOP THE BUSINESS WITH PARTNERS (HOTELS, AIRLINES COMPANIES, CORPORATES, EMBASSIES&CONSULATES, BUSINESS GROUPES, CHAMBER OF COMMERCE, ETC)
• WORK WITH AN EVENT COMPANY TO INCREASE NUMBER OF EVENTS
• INSIDE MALL DEVELOP THE SALES WITH OTHER STORES/SERVICES
• CONTACT ALL THE DELIVERY COMPANIES IN SINGAPORE / COORDINATE WITH KITCHEN / ENSURE FOH CAN COPE
• PUSH TAKE AWAY FROM WALK-IN CUSTOMERS
• COOPERATE WITH HOA RETAIL IN ORDER TO PROMOTE VOUCHERS/BRING IN CUSTOMERS INTO BISTRO
• SALES
• SET THE DAILY/WEEKLY/MONTHLY/TERMLY/YEARLY OBJECTIVES WITH THE TEAM AND FOLLOW UP ON THE RESULTS WITH THE MANAGEMENT & ACCOUNTANT
• INCREASE THE ACHIEVED SALES CONSTANTLY WITH NEW PRODUCTS, NEW SPECIALS,
• ORGANIZE TASTINGS WITH STAFF SO THEY KNOW THE MENU AND PRODUCTS THEY ARE SELLING. THEY MUST SELL KNOWING FIRST HAND WHAT THEY SELL
• SET UP AND IMPLEMENT INCENTIVE SCHEME
• MARKETING
• COMMUNICATION INSIDE THE MALL : MONTHLY ADVERTISEMENTS FOR FREE INSIDE THE MALL, EDM SENT BY MALL, NEWSLETTER SENT BY RETAIL SIDE, ARE ALL MEANS OF COMMUNICATING ABOUT THE BISTRO AND SPECIALS
• MAKE A MARKETING PLAN SIX MONTHS AHEAD, COORDINATING WITH THE KITCHEN ON CHRISTMAS, ST VALENTINE, MOTHER'S DAY ETC
• FACEBOOK, INSTAGRAM, FOLLOW THE SOCIAL MEDIA AND PUSH OUR PATRONS TO FOLLOW US, ENGAGE WITH THE CUSTOMERS