Client Services Manager - Singapore - LMA Asia

LMA Asia

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Sector:

LMA Asia Front Office

Contact:
Anissa Sia

Client:

LMA

Location:
Singapore

Salary:
Negotiable

Expiry Date: 18 April 2023

Job Ref:
BBBH409611_

The Opportunity
***You will be part of the Client Advisory Team and directly reporting to our Head of Business Client Advisory Service, APAC. As a Business Client Services Manager, you will have the opportunity to work with our valued clients across Asia Pacific region and supporting customers during their lifecycle as a client of the company. You face a broad variety of tasks in a challenging environment, take over ownership for projects and get the opportunity to grow.

Responsibilities

Provide excellent service for existing and new customers
Manage, solve and escalate all incoming requests from clients
Ensure a smooth onboarding for new clients to the system
Build and maintain relationships with key client contacts
Conduct user system trainings (interactive and remote)
Maintain, document, analyse and improve existing workflows and processes
Integrating with global client services team to ensure that global policies are implemented in the region and that regional experience leads to improve global policies
Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups, integration or workflows)
Participate in quality assurance testing of full range of products and features on our platform
Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
Analyze trade related issues with customers and provide applicable feedback to the sales and liquidity manager to improve quality
Maintain and share uptodate knowledge about company products and services with internal stakeholders
Support sales for presale activities
Ability to support clients' queries through multiple channels

Skills & Requirements

Minimum Bachelor Degree, ideally in a Finance and/or Computing based discipline is preferred.
Preferably 7 years of working experience in eSupport / client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment
Experience in training to the financial community with a strong focus to financial markets
Excellent sense of customer service (detail and serviceoriented)
Good organization skills, ability to work under pressure and to meet tight deadlines
Ability to communicate in a precise, accurate and timely manner
Ability to communicate technical/product information to a nontechnical audience
Selfmotivated with a proactive and consistently high output work ethic
Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage

Company Reg No:
D,
Licence No: 11C4684