Executive (Account Servicing) - Singapore - TERRA MINDS LLP

TERRA MINDS LLP

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

At Terra Minds Education, we pride ourselves as a pioneer in providing quality and enriching Science, Technology, Engineering, Art & Math (STEAM) enrichment programmes to young children aged 3 to 12.

We are passionate in designing and conducting hands-on learning experiences for client schools and various organisations.

We're looking for a dedicated and personable account executive to maintain client accounts and serve as our main point of contact.

He/she must be a driven, responsible and client-centric professional, who coordinates the processes between the clients, internal teams and trainers.

Objectives of this role:

Serve as the main point of contact in all matters related to client concerns and needs
Build and strengthen client relationships to achieve longterm partnerships
Maintain accurate client records, keeping track of any contract updates and renewals
Handle administrative work like preparation of documents for trainers
Work with internal teams to develop strategic marketing plans
Develop a thorough understanding of our products and service offerings to better upsell and crosssell to clients

Responsibilities:

(a) Working closely with clients

Ensure smooth running of programmes by liaising with clients on:
monthly enrolment updates

- lesson schedules (relief, closure, etc)
- trainers deployment update
- trainers' documents submissions

Manage communications and feedback from clients
Manage clients' expectations of the programmes based on agreed contractual terms
Prepare and renew annual service contracts with clients
Develop informative materials and bulletins for clients
Participate in enrichment showcase at client schools and via Zoom sessions
Utilise clients' management system

(b) Working with internal teams

Provide programme updates to supervisor for invoicing and business development
Plan manpower roster for programmes, in consultation with supervisor and Curriculum Head
Any other duties assigned

Prepare monthly timetables, schedules and attendance documents for trainers
Maintain documents of new and existing trainers
Manage scheduling of trainers
Any other duties assigned

Required skills and qualifications:

Minimum 2 years' experience in account servicing role
Minimum Diploma/ Degree in related fields
Prior experience in educational environment will be an advantage
Proficiency in Microsoft Word, PowerPoint and Excel. Ability to use Adobe Photoshop and Illustrator will be an advantage
Proficiency in Google Docs and Dropbox functions
Good team player and communication skill
Good interpersonal skills and a pleasant demeanour
Ability to multitask and handle several responsibilities simultaneously
Strong written and verbal communication skills
Excellent organizational skills and attention to details

Other information