- Client Servicing & Support:
- Provide day-to-day support for SCAs (Senior Client Advisors) and client fulfilment.
- Coordinate across departments to implement and deliver on client commitments.
- Escalate service issues to relevant internal stakeholders.
- Team Oversight & Optimization:
- Supervise CAAs (Client Associate Advisors) and optimize resourcing needs.
- Recruit CAAs and provide mentorship to new team members.
- Develop and test contingencies to maintain service expectations during disruptions (e.g., emergency or medical leave).
- Process Improvement & Projects:
- Optimize existing client servicing processes.
- Participate in ad hoc projects such as systems application UAT, process improvements, and focus groups.
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NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting val ...
Singapore Full time3 days ago
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Our client is global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. · ...
Singapore, Singapore, Singapore $90,000 - $120,000 (SGD) per year1 week ago
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Make an impact with NTT DATA · Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a ...
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We are looking for an IT Service Management (ITSM) Representative to manage delivery and operational support for IT production systems and services. · Relevant ITSM/production support experience. · Strong working knowledge of multi-tier applications and modern production environm ...
Singapore1 month ago
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We are seeking an experienced Service Manager with strong customer-facing capabilities and hands-on knowledge of IT Service Management (ITSM) practices.We seek someone who can manage end-user computing (EUC) services, stakeholder relationships, and service delivery outcomes while ...
Singapore1 month ago
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A globally recognized leader in the built environment engineering sector is looking for a commercial-minded Service Manager to lead their after-market division. · ...
Singapore2 weeks ago
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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So ...
Singapore $70,000 - $120,000 (SGD) per year5 days ago
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The Service Manager would be assigned to the Private Banking Advisory Team in order to ensure highest standards of service for the firm's customers. Role also involves communication with internal departments and external clients. In addition to the responsibilities detailed in th ...
Singapore $72,000 - $120,000 (SGD) per year3 days ago
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+Empowering career at Singtel begins with Hello. Our purpose Empower Every Generation connects people to possibilities they need excel. · ...
Singapore3 weeks ago
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An empowering career at Singtel begins with a Hello. Our purpose to Empower Every Generation connects people to the possibilities they need to excel. Every hello at Singtel opens doors to new initiatives growth and BIG possibilities that takes your career to new heights. · Act as ...
Singapore1 week ago
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This is an IT Service Manager position that oversees the day-to-day fault management for critical incidents and develops customized processes to meet customer needs. · The role involves building relationships with clients, managing service levels, and improving technical and cust ...
Singapore1 month ago
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Provide end-to-end management of all major IT incidents across MAS Technology Group on a 24x7 basis, · ensuring resolution within established SLAs. · ...
Singapore3 weeks ago
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Manage delivery for IT production systems and services.Supporting the infrastructure service management lifecycle, ensuring client satisfaction, · and managing risks to services.Provide operational support, ensuring that production systems and devices are online · and available. ...
Singapore1 month ago
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NCS is seeking a Service Manager to ensure all contracts are actively managed and customers are fronted directly. · ...
Singapore, Singapore, Singapore, Singapore2 weeks ago
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· Responsibilities: · Manage and oversee service operations within the Air Conditioning, Mechanical Ventilation, and HVAC industry. · Lead a team of service technicians and support staff to ensure efficient and timely service delivery. · Develop and implement service strategies ...
Singapore $72,000 - $120,000 (SGD) per year4 days ago
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Responsibilities: · Provide end-to-end management of all major IT incidents across company on a 24x7 basis, ensuring resolution within established SLAs. · Provide command and control throughout incident resolution processes, managing escalation protocols and maintaining clear com ...
Singapore $70,000 - $120,000 (SGD) per year19 hours ago
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The Service Manager will serve as the technical-commercial face of the company in Singapore and Malaysia, driving revenue growth for service and replacement activities for copper brass radiators in power generation and industrial cooling applications. This role combines technical ...
Singapore $72,000 - $120,000 (SGD) per year3 days ago
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KPMG in Singapore is part of a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 138 countries and territories with more than 276,000 partners and employees working in member firms around the world. Each KPMG ...
Singapore1 day ago
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Autonomy to make key decision for ITSM processes · Engagement with senior stakeholders · About the company · Our client is a well established MNC with over 30 years of experience who is a market leader within their industry. As part of their plan to invest in technology, they are ...
Singapore $90,000 - $180,000 (SGD) per year7 hours ago
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Manage service operations within the Air Conditioning, Mechanical Ventilation, and HVAC industry. · ...
Singapore $72,000 - $120,000 (SGD) per year Full time1 week ago
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We are seeking an experienced and results-driven Service Manager to oversee the operation, maintenance, and lifecycle management of data center diesel generators. This role requires a combination of technical expertise, strategic thinking, and strong leadership to ensure maximum ...
Singapore $72,000 - $120,000 (SGD) per year1 day ago
Client Service Manager - Singapore - United Overseas Bank
Description
Key Responsibilities:
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Manager, IT Service Management
Full time NCS Hong Kong and Singapore- Singapore
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Manager (IT Service Management)
Only for registered members Singapore, Singapore, Singapore
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Manager, Services Management
NTT DATA, Inc.- Singapore
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IT Service Management
Only for registered members Singapore
-
Service Management Manager
Only for registered members Singapore
-
Service Manager
Only for registered members Singapore
-
IT Service Manager
Singtel- Singapore
-
Service Manager
Only for registered members Singapore
-
IT Service Manager
Only for registered members Singapore
-
IT Service Manager
Only for registered members Singapore
-
IT Service Manager
Only for registered members Singapore
-
IT Service Management
Only for registered members Singapore
-
IT Service Management
Only for registered members Singapore
-
Service Manager
Only for registered members Singapore, Singapore, Singapore, Singapore
-
Service Manager
Only for registered members Singapore
-
IT Service Management
Beyondsoft Singapore- Singapore
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Service Manager
Only for registered members Singapore
-
Managed Services
KPMG Singapore- Singapore
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IT Service Manager
Only for registered members Singapore
-
Service Manager
Full time Only for registered members Singapore
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Service Manager
Weichai Singapore Pte Ltd- Singapore