Operations Manager - Singapore - HEROES NETWORKS PTE. LTD.

Description

Roles & Responsibilities

Job Description

· Oversee and manage the daily operations of stores to ensure smooth running.

· To lead, motivate and manage the team to achieve the desired business results. Supervise, guide and train all personnel to maintain customer satisfaction.

· Setting and ensure all KPIs are met accordingly.

· Monitor quality of customer service, production and wastage in all outlets, implementing improvements where necessary.

· Ensure compliance with SFA and halal regulations.

· Ensure compliance with SOPs at all outlets, as well as company policies.

· Review and improve SOP standards and own the operations manual/guide.

· Training and monitoring of staff and products to ensure a high level of customer satisfaction.

· Work with the Marketing and cross functional teams to plan and deliver successful programmes.

· Handle operations customer service feedback and recovery.

· Oversee budgeting, reporting, planning & auditing.

· Develop new operating strategies to improve operational efficiency and maximise the operations productivity.

· Responsible for manpower planning in all outlets.

· Implement training programmes to improve store's performance in areas of sales, controllables and operations and customer service.

· Perform regular outlet visitation checks.

· Shares relevant news/information with the outlet staff on a regular basis (timely updates, improve communications).

· Conduct regular operations and store meetings to disseminate and collect information.

· All other ad hoc duties and special projects required to support smooth operations.

Requirements:

• Degree/Diploma in a related field

• Minimum of 3 years of relevant experience in procurement, preferably in the F&B or retail industry

• Proven ability in operational process improvement and implementation

• Possess strong leadership, managerial skills

• Excellent interpersonal skills with a high energy, hands-on approach towards work

• Proficient in Google Sheets and Microsoft Excel

• Able to multitask in a fast-paced environment

Tell employers what skills you have

Store Operations
Sales
Leadership
Able To Multitask
Microsoft Excel
Manpower Planning
Customer Experience
Store Management
Auditing
Marketing
Procurement
Compliance
Budgeting
Customer Satisfaction
Customer Service
Service Excellence
People Management