Program Manager - Singapore - EXASOFT PTE. LTD.
Description
**The Role: We are looking for a program manager with experience in managing large digital transformation programs in Telco involving multiple projects and streams of work. The position is based out of Singapore.Responsibilities:
- Understanding and aligning with client business and program objectives, value and realization plans
- Developing program roadmap, critical milestones to support the goals and objectives
- Identifying projects, tracks and work streams required to achieve the program goals
- Manage scope and timeline for projects and workstreams
- Implement both internal and external governance (with clients) to monitor, track progress and take necessary actions
- Managing budget and adherence to financial goals
- Ensuring goals are met in areas including customer satisfaction, quality and employee satisfaction. Focus on continuous improvement.
- Preparing program health dashboard to understand program health and take appropriate actions
- Managing a team of project managers, business analysts, scrum masters and architects
- Analyzing program risks and implementing mitigation/contingencies
- Engage at CIO/CMO levels in client organization and act as consultant and specialist in supporting them in reaching their goals
- Collaborate with presales and client services teams in account mining activities
- Collaborate with internal teams in building program management assets and thought leadership
- Identify and execute initiatives that creates customer excitement and consistently differentiate BORN as a partner by focusing on business outcomes for customers
Requirements:
- 5+ years of experience in managing large digital transformation programs
- Experience in telecom industry preferred
- Excellent communication skills
- Experience in managing multifaceted programs involving UI, UX, content, cloud, SEO, Analytics along with ecommerce solution implementation
- Extensive experience with Agile is mandatory
- Excellent leadership and motivational skills
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