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Desktop Support Engineer - Singapore - CARLSYS TECHNOLOGIES PTE. LTD.
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Description
Roles & ResponsibilitiesWe are currently in search of a Desktop Support Engineer to provide technical assistance to our clients. Your primary responsibilities will revolve around the installation, upgrading, and troubleshooting of hardware and software systems.
If you possess a solid comprehension of computer systems and derive satisfaction from aiding end users, we encourage you to apply. This role necessitates a problem-solving mindset and the capacity to offer clear technical guidance. Proficiency in remote troubleshooting techniques is also vital.
Ultimately, your objective will be to ensure prompt and accurate customer service, thereby elevating client satisfaction.
Primary Responsibilities:
Addressing user tickets concerning hardware, software, and networking issues
Assisting users in the installation of applications and computer peripherals
Employing targeted questioning techniques to effectively diagnose problems
Handling user inquiries related to hardware, software, and networking
Providing users with straightforward, step-by-step instructions
Conducting remote troubleshooting as necessary
Experimenting with alternative approaches until issues are resolved
Customizing desktop applications to meet user requirements
Recording technical problems and their solutions
Escalating unresolved issues to higher-level support personnel
Following up with clients to verify system functionality
Reporting customer feedback and potential product requests
Contributing to the development of technical documentation and manuals
Tell employers what skills you haveOutlook
Technical Documentation
Troubleshooting
Microsoft Office
Windows 10
Technical Assistance
Hardware
Laptops
Windows 7
Computer Hardware
Networking
Operating Systems
Windows
Customer Service
Technical Support