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    Desktop Support Engineer - Singapore - CARLSYS TECHNOLOGIES PTE. LTD.

    CARLSYS TECHNOLOGIES PTE. LTD.
    CARLSYS TECHNOLOGIES PTE. LTD. Singapore

    1 month ago

    Default job background
    Description
    Roles & Responsibilities

    We are currently in search of a Desktop Support Engineer to provide technical assistance to our clients. Your primary responsibilities will revolve around the installation, upgrading, and troubleshooting of hardware and software systems.

    If you possess a solid comprehension of computer systems and derive satisfaction from aiding end users, we encourage you to apply. This role necessitates a problem-solving mindset and the capacity to offer clear technical guidance. Proficiency in remote troubleshooting techniques is also vital.

    Ultimately, your objective will be to ensure prompt and accurate customer service, thereby elevating client satisfaction.

    Primary Responsibilities:

    Addressing user tickets concerning hardware, software, and networking issues

    Assisting users in the installation of applications and computer peripherals

    Employing targeted questioning techniques to effectively diagnose problems

    Handling user inquiries related to hardware, software, and networking

    Providing users with straightforward, step-by-step instructions

    Conducting remote troubleshooting as necessary

    Experimenting with alternative approaches until issues are resolved

    Customizing desktop applications to meet user requirements

    Recording technical problems and their solutions

    Escalating unresolved issues to higher-level support personnel

    Following up with clients to verify system functionality

    Reporting customer feedback and potential product requests

    Contributing to the development of technical documentation and manuals

    Tell employers what skills you have

    Outlook
    Technical Documentation
    Troubleshooting
    Microsoft Office
    Windows 10
    Technical Assistance
    Hardware
    Laptops
    Windows 7
    Computer Hardware
    Networking
    Operating Systems
    Windows
    Customer Service
    Technical Support


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