Market Researcher - Singapore - Skillsforce Management Consultancy Pte Ltd

Skillsforce Management Consultancy Pte Ltd

Verified Company

Singapore

6 days ago

Posted by:

Wei Jie

beBee Recruiter

Description

The research team aims to:
- derive best practices and uncover trends in service delivery
- measure the state of service delivery through
quantitative and qualitative research

Responsibilities:

Leading and coaching a team of service researchers to drive thought leadership for service delivery and management
Strategising and planning the direction and suite of service **research for the short

- and medium-term.*

Deriving best practices and emerging trends in service delivery to provide thought leadership and drawing insights
Designing measurements and indexes that helps agencies to diagnose their service maturity, and provide recommendations on service improvements.

-
Uncovering insights using appropriate research methods, including but not limited to:
*Conceptualising, designing, planning and conducting small-scale qualitative studies, which includes conducting interviews, contextual inquiries, observations, focus group discussions, sensemaking sessions, and sharing sessions with other agencies.

*Managing quantitative research which includes designing the study, procuring of research

partners, managing vendors and stakeholders and sharing of results

Overseeing and conducting data analysis (e.g. survey data) and developing dashboards to present insights to stakeholders

Communicating research insights including but not limited to:

Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers

Designing and implementing learning interventions for practitioners and leaders, such as:

*Planning and executing programmes in service delivery, including designing, facilitating and curating the programme and the overseas study visit.

*Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging issues.

Requirements:

Has excellent interpersonal and leadership skills
Possesses strong analytical skills
Possesses strong written and oral communication skills to put across research in a way that engages learners
Able to engage and manage stakeholders at various levels.
Able to work both independently and in a team.
Selfmotivated, innovative, enterprising and adaptable
Experience working with quantitative data and developing dashboards is a bonus