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- Assist in the development and implementation of a standardized template and structure for SOPs, encompassing diverse formats such as written guides, video tutorials, and quick reference sheets.
- Update existing SOPs for alignment with the established template.
- Provide support in the development and deployment of a centralized knowledge repository for all SOPs and other valuable knowledge assets.
- Contribute to establishing efficient search functionality within the repository for information retrieval.
- provide support for the implementation of a knowledge management (KM) governance structure to ensure information accuracy, accessibility, and continuous improvement.
- Define the KM strategy, framework, and process. This includes the direction for implementation of KM platform and use of emerging tech.
- Assist in the creation and delivery of introductory materials such as presentations or FAQs to raise awareness of SOPs and the knowledge management system.
- Observe and learn best practices for facilitating knowledge sharing across departments.
- Strong interest in knowledge management and information organization principles.
- At least 2-3 years of experience in drafting standard operating procedures (SOPs) or involvement in knowledge management processes (e.g., knowledge capture, documentation, training).
- Excellent written and verbal communication skills.
- Demonstrated ability to learn quickly and adapt to new processes.
- Proficiency in Microsoft Office Suite
Knowledge Management Consultant - Singapore - ELLIOTT MOSS CONSULTING PTE. LTD.
Description
Roles & ResponsibilitiesJob Description
SOP Standardization:
Knowledge Hub Creation:
Knowledge Sharing Advocate:
Qualifications:
Information Retrieval
Management Consulting
Microsoft Office
Taxonomy
Social Media
Technical Writing
Content Management
Knowledge Management
Auditing
QTP
Strategy
Customerfocused
Advocate
Accessibility
Ability To Learn