Client Enablement - Singapore - STANDARD CHARTERED BANK (SINGAPORE) LIMITED

Description

Roles & Responsibilities

The Role Responsibilities

· Support PvB Controls in the areas such as Suitability and Sales Supervision, Cross Border, Dormant A/C Handling, Client Confidentiality, Complaints etc.

· Support and collaborate with front office and support functions to ensure that robust controls are in place & are well deployed while balancing client experience. Where required make adequate escalations to draw necessary management attention.

· Support/oversee key projects related to Suitability and Sales assurance, cross border, dormant a/c handling, etc. matters.

· To maintain an ongoing awareness of new policy and procedure roll outs, especially that related to Investment Suitability, trade execution and cross border activities

Strategy

· Drive efficiency with front office sales suitability

Business

· Private Banking

Processes

· Investment Suitability, Investment order execution, Cross Border, Dormant, Client Confidentiality

Regulatory & Business Conduct

· Display exemplary conduct and live by the Group's Values and Code of Conduct.

· Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

· Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

· Education: University Degree in Business

· 2+ years in Banking preferably in Private Bank.

· Experience in suitability and Sales Supervision.

· Good Cross Border, Dormant A/C Handling & Complaints.

· Good communication skills, ability to engage senior stakeholders.

· Ability to Support/oversee key projects.

Role Specific Technical Competencies

· Private Bank

· Risk Management

· Excel Capability

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

· Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum

· Flexible working options based around home and office locations, with flexible working patterns

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Tell employers what skills you have

Front Office
Excellent Communication Skills
cross border cash management
new procedures
Customer Experience
Customer Support
Advanced Excel
Private Banking
Risk Management
Confidentiality
Supervision
Compliance
Project Management
Good Communication Skills
Robust control
Front Office Operations
Banking
Handling complaints
determine suitability
Senior Stakeholder Management