Housekeeping Supervisor - Singapore - Holiday Inn Express

Holiday Inn Express

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

About Us

Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time.

Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options.

As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference.

You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don't.

Your day to day

The Housekeeping Supervisor will supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives.

He/She is accountable for safety, service and execution of the consistent Holiday Inn Express guest experience.

He/She will also support and coordinate the administrative matters among Rooms Division - Housekeeping, Front Office and Engineering in ensuring the smooth operations of the Hotel.

The duties and responsibilities include but are not limited to the following:

Financial Returns

Works with Housekeeping Manager to ensure department cost and expenses are in line with department budget.
Runs morning reports, these include: Housekeeping Room Status Report; VIP Report; OutofOrder Report; Arrivals; Housekeeper's report.
Prepares daily room assignments (maid's report) for morning shift room attendant.
Reviews message books for special requests or instructions

Guest Experience

Maintains a current and thorough knowledge of all housekeeping systems
Prioritises arrival rooms
Liaises with Front Office for guest and hotel requirements
Ensures guest valet is processed and delivered in a timely manner
Coordinates special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
Management of lost property for the hotel
Manages all special requests made by guests
Ensures you have complete knowledge of room types, layouts and facilities
Performs room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
Releasing rooms and room status management
Key work order for Engineering to follow up with the maintenance job.
Informs Manager or security of any emergencies brought to Housekeeping's attention
Manages the room attendant audit portal
Following up with Guest request by coordinating with both Engineering and Housekeeping departments

People

Supervises the implementation of housekeeping standards and procedures in relation to
Bedroom service, Bathroom service, Cleaning service, Linen maintenance
Recommends changes to these standards and training needs on an ongoing basis
Solves employee grievances
Ensures consistency within the department
Works with Superior and Human Resources on manpower planning and management needs
Opens and close the shift and ensure effective shift hand over
Distribution and collection of master keys
Management of all incoming and outgoing calls
Issues keys according to floor assignments.
Answers phone and logs all messages
Responds to any requests from guests
Informs supervisors of any special guest needs
Coordinates the makeup or rush rooms with Front Desk
Prepares and monitors room status reports for possible discrepancies
Transmits messages from guests to Housekeeping personnel, laundry department, F&Broom service, front office and engineering

Responsible Business

Manage storage areas
Maintain adequate stock levels
Completes stock takes as required
Maintains stock levels
Conducts shift briefings to ensure hotel activities and operational requirements are known
Records and manage all Lost and Found items.
Coordinates the return of all lost and found items.
Prepares the next day's schedule based on the house count.
Calls in extra personnel when necessary.
Coordinator to relief floor supervisor, training supervisor and Housekeeping clerk when they are off or on Leave.
Checks whether all keys are in respective place
Coordinates with outsourced labour vendors and prepare monthly attendance report (Housekeeping and Engineering).
Prepares vendors' invoices to submit to Finance Department
Assists in keeping track of the IHG Crisis Management Calendar checklist on Global Evaluation Manager (GEM)
Assists in documenting audit files
Raises purchase orders

What we need from you
Supervises Housekeeping team in Singapore's leading SMART hotel.

Responsible for the cleanliness and upkeep of the hotel (442 guest rooms), Great Room dining space, Rooftop swimming pool and fitness facilities and onsite DIY laundry.