Production Support Analyst - Singapore - SAKSOFT PTE LIMITED

SAKSOFT PTE LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Experience: 3 to 5 Years

Role:
Production Support Analyst

Key Skills:

Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle, Production Support

Key Responsibilities:

Deliver a 1st class Production Support service to Channel's stakeholders
Response and resolve incidents, problem and user queries through proper analysis
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
Drive technical remediation in line with agreed nonfunctional requirements
Evidence continual service improvement of processes and tasks (via automation)
Ensures essential process / procedures are followed and contribute to defining standards.
Coach and be receptive to coaching to uplift the team's and your individual knowledge
Communicate complex technical issues to business users in a language they understand
Contribute in effective knowledge management best practices within team and organization

Work closely with 1st & 3rd level support and development teams to the incidents, problem and users' queries are resolved within SLA.

Key Requirements:

**Must have:
- *

Strong team player. Flexible and being able to manage time effectively.
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with mínimal supervision.
Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
Strong understanding of ITIL methodology

Essential Technical Skill:

5+ years of experience with Distributed Technologies Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
Excellent troubleshooting skills in Controlm batch issues, SSIS packages
Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
Hands-On experience in writing / debugging scripts, code, and database queries
Software Engineering & Change Management
Solid understanding and execution of DR & BCP
Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
Competent in Microsoft Excel, PowerPoint and Word document

**Personal Skill:
- *

Ability to work in a team environment
Ability to learn new skills quickly with little supervision and ensuring the detail is of high priority
Excellent communication and interpersonal skills with the ability to communicate well at all levels
Strong problem solving skills while being process orientated
Selfmotivating and delivery focused individual
Proven ability to communicate and develop long lasting relationships with all levels of Management in a clear, concise manner