Customer Support Coordinator - Singapore - RIVERA

RIVERA
RIVERA
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Position Overview
This is a junior position for a virtual customer service centre.

As a Customer Support Coordinator, you will play an active role in checking on support tickets, tracking and following up with our clients and tech team.


Responsibilities:


  • Monitor support tickets and ensure assignees are working within the client's SLA.
  • Ensure all tickets are being assigned by monitoring the system.
  • Provide a weekly, monthly and quarterly report on support tickets.
  • Insert content into our AI support system (training will be provided)
  • It's a plus if you have knowledge of ticketing systems such as Zendesk.

Requirements:


  • Experience in call centre or virtual support centre, but not necessary as training will be provided.
Ability to effectively communicate with internal stakeholders.
Self-motivated and proactive mindset with the ability to work independently and meet targets.
Knowledge of customer service principles and practices to ensure exceptional customer experiences.


If you have a keen interest in tech, and enjoy helping business embark on their digital transformation journey, we invite you to join our team.

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