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- Communicate with operation managers, customer supports, business owners and stakeholders to gather operation data on monthly basis
- Data analysis, data-base creation and management, for easy trace of all operation data and report generation.
- Actively coordinate within team, cross-function team within company and 3rdparty suppliers for data preparation.
- Familiar with operation procedure and identify and implement process improvements
- Plan and scheduling the training for members within the department.
- Draft and keep training materials up-to-date.
- Support the maintaining and updating of product information on website.
- Keeping records of customer interactions, comments and complaints.
- Ad-hoc task as assigned by supervisor.
- Good excel, powerpoint or other software, Power BI and data analysis skills so as to help out in group report and presentation slides is a must; Python SQL, ML Tableau is a prefer.
- Clear mind and good writing and present skills so as to create data base and display the data in a neat and tidy way, also provide suggestions based on the data analysis result
- Take initiative, work independently, enjoy working in a challenging environment and make a difference.
- Degree in data analyst/Banking/Finance/Accounting or equivalent qualifications.
- Minimum 3 years of relevant work in data analysis. Relevant experience from the financial, forex or fintech industry will be an advantage.
- Strong self-discipline with initiative and learning spirit with positive attitude, team work and responsibility, self-learning and problem solving.
- Bilingual languages in English and Mandarin in order to communicate with global colleagues.
Lead Data Analyst - Singapur, Singapore - Duotech
Duotech
Singapur, Singapore
1 month ago
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