Service Leader - Singapore - COMO LIFESTYLE PTE. LTD.

Description

Roles & Responsibilities

JOB RESPONSIBILITES

• Reports to the Restaurant Manager
• Receive and greet guests followed by seating them accordingly.
• Maintain communication with/supports the Restaurant Manager and the GMs.
• Inspect dining room, table settings, chairs, floors, proper maintenance, cleanliness and safety.
• Takes immediate action to resolve all complaints and issues.
• Manage the guest reservation system alongside with reservation staff.
• Adhere and enforce all restaurant rules, regulations and policies.
• In the absence of assistant or the Restaurant manager, he may serve as Manager on duty and handles opening or closing procedures.
• Conduct daily line-up with dining room staff for briefing and debriefing.
• Supervises the dining room staff and maintain uniform and service standards.
• Ensure side work is completed everyday and dining room supplies are stocked.
• Review daily specials, stations and other applicable announcements.
• Train new-hires in service standards, menu items, use of POS system and up- selling.
• Review daily and weekly events with the Restaurant Manager.

Tell employers what skills you have

Coaching
Maintenance
Customer Service Operations
Commitment to Customer Service
Reservation System
Policy
staff briefings
Outstanding Customer Service
Food & Beverage
Customer Satisfaction
Customer Service Training
Customer Service
Food Service
Hospitality