Customer Service Executive at Bukit Merah, up to - Singapore - SUCCESS HUMAN RESOURCE CENTRE PTE. LTD.

Description

Responsibilities:

Student Enrolments

• Ensure a smooth enrolment process for students.
• Familiarize with the academy's programs and offerings.
• Be proactive in reaching out to potential clients and transitioning them into the clientele portfolio.

Knowledge of Service and Product Releases

• Stay updated on the academy's service and product features.
• Communicate new releases to potential and existing clients to showcase the academy's offerings.

Customer Feedback Communication

• Act as a liaison between customers and internal/external stakeholders.
• Gather and relay customer feedback to contribute to the improvement of processes.

Positive and Professional Customer Interaction

• Maintain a positive and empathetic attitude in all customer interactions.
• Handle complaints professionally and efficiently across various platforms.

Inventory Management and Invoicing

• Assist in inventory management processes.
• Handle invoicing matters accurately and efficiently.

Events Management

• Facilitate communication with gymnasts, parents, vendors, and external companies.
• Ensure smooth coordination of events.

Facility Maintenance

• Keep the counter, coach resting area, and studios clean and organized.
• Liaise with the building management team for maintenance and repair matters.

Initiative and Workflow/CRM Improvements

• Take the initiative to propose improvements to existing workflows and CRM systems.
• Work collaboratively with the team to implement enhancements.

Ad-Hoc Duties

• Be flexible to handle any additional tasks assigned.

Period:

• Permanent

Location:

• Bukit Merah

Working Hours:

• Monday to Friday: 11am – 8pm

Salary:

• Up to $3,500

Requirements:

• Minimum Diploma with at least 3 years of relevant experience
• Educational background in Sports Management would be an advantage (Diploma/Degree).
• Job requires strong communication skills with solution-based approach and the ability to manage time effectively.
• Proactive approach to problem-solving.
• Maintaining a positive and professional demeanor in all interactions is crucial for providing excellent customer service.
• Additionally, being adaptable and willing to take on various responsibilities will contribute to the overall success of the role
• Motivation to work with people from culturally diverse backgrounds.
• Our core values include approaching life with excitement and sense of adventure, continuous learning, and open mind.
• PC literacy required (Word, Excel, Power Point etc.)

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

(Reg No: R

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
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