Service Coordinator - Singapore - NOVO RECRUITMENT SOLUTIONS PTE. LTD.

NOVO RECRUITMENT SOLUTIONS PTE. LTD.
NOVO RECRUITMENT SOLUTIONS PTE. LTD.
Verified Company
Singapore

6 days ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

Responsibilities:


  • Provide information in answer to inquiries about accounts, products and services to the customers and must interact with them.
  • Able to generate sales from customers enquiries.
  • Liaise with customers on fulfilment discrepancies.
  • Handling and resolving customer complaints concerning billing rendered or services.
  • Answer the questions of the customers related to the services or products and the maintenance or operation of the organization.
  • Must ensure effective customer service by coordinating service requirements of the customer with other appropriate departments as necessary.
  • Proper planning on allocation of service engineer for job assigned as well as accurate records and timely mode.
  • Handling Purchasing matter as per customer enquiries & must be able to handle under pressure.
  • Ensure assigned vessels are monitored constantly.
  • Taking extreme care when assigned engineers onboard executing jobs.
  • Spare used by engineers onboard must always be approved by customers.
  • Take responsibility to finalize jobs once engineers with reports
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