Senior Msoc Operations Engineer - Singapore - Flintex Consulting Pte Ltd
Description
Job Summary
Provide a 24x7 Service Desk support to Managed Service customers.
Responsibilities:
- Be the point of contact for technical matters escalated by the customers, internal and external stakeholders.
- Monitor network devices and identify issues such as Availability, Hardware health, Latency and Overutilization issues.
- Manage incoming proactive alerts and take on the lead to isolate and escalate the issue depending on the findings.
- Take ownership of the assigned cases, may it be an Incident or Service Request and conduct full and thorough diagnostics and escalate to the appropriate team if required.
- Ensure all technical issues are progressed and cleared within agreed SLA, including the need to escalate to other internal and external teams where appropriate.
- Troubleshoot and resolve customer incidents and provide customer status updates in a professional and timely manner.
- Identify and escalate repeated/chronic issues or service risks to service management teams.
- Ensure effective communication within the team, internal stakeholders and other thirdparty vendors.
- Take on any additional scope of work assigned by the MSOC management and provide assistance to MSOC Supervisor as and when necessary.
- Bachelor's Degree or Diploma in Computer Engineering, Computer Studies, IT or equivalent.
- At least 3 years of relevant experiences in an NOC and Helpdesk support environment.
- Familiar with OSI Model and TCP/IP including knowledge in Service Provider technologies.
- Experiences in troubleshooting and resolving WAN, LAN, WLAN network issues.
- Experiences in network monitoring tools such as Solarwinds Orion and MRTG Tools will be advantageous.
- Ability to communicate and liaise effectively with the customers including internal and external stakeholders.
- CCNA certification or equivalent is preferred but not required.
- ITIL certification will be advantageous.
- Must be willing and able to work on rotating shifts (day/night).
More jobs from Flintex Consulting Pte Ltd
-
Sourcing Engineer
Singapur, Singapore - 6 days ago
-
Assessor - Environmental Sanitization:
Anson Road, Singapore - 6 days ago
-
Production Planner
Anson Road, Singapore - 4 days ago
-
Cybersecurity Consultant
Singapore - 1 week ago
-
Technical Support Analyst
Anson Road, Singapore - 6 days ago
-
HR Generalist
Anson Road, Singapore - 1 week ago