IT Helpdesk Engineer - Singapore - OPUS IT SERVICES PTE LTD

Description

IT Helpdesk

1. Provide 1st Level Technical Support to users over phone on technical issue or via remote assistance tool and emails

2. Escalation, tracking and resolution of all incident/service requests/ problems in a professional and timely Manner

3. May be required to cover onsite support as and when necessary.

4. Any other administrations where required.

Requirements:

• At least 1 year of experience in a service desk environment
• Willing to work on alternate half Saturdays.
• Good to have relevant technical IT expertise and skills in latest Windows, Linux & MAC OS;
• Possess good communication (written and oral) skills in English language.
• Good telephony skills.
• Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling.
• Demonstrate initiative and tactfulness and willingness to serve.
• Able to apply knowledge with other people, especially in a crisis situation, work in team environment.

Working Pattern

• Working hours: Mon to Fri 8 to 6pm (44 hours a week)
• Half Alternate Sat (830-1pm)
• Shall you need to commit on a half sat that week, that week Mon to Fri will be shorter hours.
• Salary: $2600 basic + $50 mobile + 13th month bonus