Customer Service Officer - Singapore - NSEARCH GLOBAL PTE. LTD.
Description
Our client, one of world's largest financial services institutions is looking for:Customer Service Officer
Responsibilities:
- Deliver personalized service to customers in call centre on banking products and services enquiries in an effective and efficient manner
- Ability to understand customers' needs and provide appropriate solutions and attention
- Identify crosssell opportunities during customer interaction
- Solicit customers' feedback and identify problem trends for improvement actions
Requirements:
- Degree/Diploma holder, with experience in relevant customer facing / banking experience role
- Good listening and communication skills with confidence in speaking to corporate clients
- Meticulous, resourceful, multitasking skills
- Proficient in MS Office especially in Microsoft Word, ExcelEA License Number: 10C3636
EA Personnel Name:
Arora, Hardeep
EA Personnel Registration Number:
R1111454
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