Customer Service Executive - Singapore - MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD.

Wei Jie

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Wei Jie

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Description

Responsibilities:


  • Attend to customer's enquiries on job order status, availability and coordination of tasks,etc.
  • Execution of customer's orders, processing and summarizing the essential informationgiven into the job order form with required attachments.
  • Use of Tradenet to provide the Value-Added Service of permit declaration for customers
  • Prepare orders for Planner and followup with customers when there are incompleteinformation or documents.
  • Coordination for booking of chemcare in PSA for DG Isotanks or containers.
  • Collate information for planner if there are any changes for the day itself for delivery
  • Ensure all delivery orders / weighing tickets are received once job completed and forwardto customers as proof of delivery.
  • Closing of job orders for billing once job is completed.
  • Prepare documents and arrange for dispatch to deliver to shipping lines / customers.
  • Attending to customer's request for quotes, checking of trucking rates, invoice discrepancies etc. Takeover the duties of customer service/base oil executive during their absence

Job specification:


  • Minimum Diploma (General)
  • Minimum 2 years of experience in transport logistics industry
  • Positive attitude and customeroriented
  • Team player with good communication and strong initiative
  • Proficient in MS Office
  • Good administration and organizing skills

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