Customer Service Executive - Singapore - MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD.
Description
Responsibilities:
- Attend to customer's enquiries on job order status, availability and coordination of tasks,etc.
- Execution of customer's orders, processing and summarizing the essential informationgiven into the job order form with required attachments.
- Use of Tradenet to provide the Value-Added Service of permit declaration for customers
- Prepare orders for Planner and followup with customers when there are incompleteinformation or documents.
- Coordination for booking of chemcare in PSA for DG Isotanks or containers.
- Collate information for planner if there are any changes for the day itself for delivery
- Ensure all delivery orders / weighing tickets are received once job completed and forwardto customers as proof of delivery.
- Closing of job orders for billing once job is completed.
- Prepare documents and arrange for dispatch to deliver to shipping lines / customers.
- Attending to customer's request for quotes, checking of trucking rates, invoice discrepancies etc. Takeover the duties of customer service/base oil executive during their absence
Job specification:
- Minimum Diploma (General)
- Minimum 2 years of experience in transport logistics industry
- Positive attitude and customeroriented
- Team player with good communication and strong initiative
- Proficient in MS Office
- Good administration and organizing skills
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