Guest Experience Manager - Singapore - PENINSULAIOR HOTEL

PENINSULAIOR HOTEL
PENINSULAIOR HOTEL
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Responsibilities

  • Oversees the service delivery of staffto customer operations with the extensive Front Office and F&B knowledge and skills to ensure that all service standards are of the highest level
  • Responsible for daily supervision, train and inspect the performance of the assigned team to ensure a high level of guest satisfaction
  • Conduct daily briefing on VIP's arrivals, functions/events and the latest happenings/trends
  • Maintain immaculate grooming standards of all the staff
  • Handle staff scheduling, performance as well any disciplinary matters
  • Provide supervisory guidance and takes a handson approach to a team of service staff and be fully accountable to all guest's feedback via the One stop service call centre and digital concierge concept
  • Attend meetings, custodian of all guests' feedback and provide timely resolution to meet the desired service standards

Requirements:


  • Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in Hotel Management
- at least 5 years' relevant working experience in a similar role

  • Excellent command of English, both spoken and written
  • Excellent interpersonal skills, ability to interact with perople of all levels
  • Good analysis and problemsolving skills
  • Leadership skills along with the ability to motivate a team of staff
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