Customer Experience Officer - Singapore - ECICS LIMITED

ECICS LIMITED
ECICS LIMITED
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
Conduct telesales activities professionally, respond to customer queries and facilitate resolution of problems while anticipating customers' needs.

  • Conduct sales verification checks and call monitoring on a timely manner. Ensure accuracy and completion of enrolment forms for submission.
  • Compliance with established company policy procedures and guidelines.
  • Work closely with supervisor to develop and implement sales and service strategies to meet KPI
  • Education
  • GCE O-Level / Diploma or equivalent
  • General Insurance certifications
b. Work Experience

  • Minimum 2 years of telesales experience
  • Familiar with general insurance personal lines products
  • Experience in call centre management and telephony tools.
  • Demonstrate sales ability and professional/technical knowledge of sales process and techniques.
  • Experience in working in a computerized environment.
  • High level of interpersonal skills at multiple levels.
  • Pleasant telephone voice.
c. Communication Skills

  • Effective oral and written communication skills to clearly express ideas over a phone call.
  • Employ consultative skills and techniques in negotiation; explore alternatives to reach outcomes that gain customer or staff acceptance.
  • Excellent customer service skills to identify and recognize customer and staff needs and meet those needs. Exceeding customer satisfaction is expected in all customer and staff interactions.
  • Effectively exploring alternatives and positions to reach outcomes (both internal and external); anticipating customer needs; giving high priority to customer satisfaction.
  • Fluent in oral and written English and Mandarin or Malay.
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