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    IT Service Desk Analyst - Singapore - PERCEPT SOLUTIONS PTE. LTD.

    PERCEPT SOLUTIONS PTE. LTD.
    PERCEPT SOLUTIONS PTE. LTD. Singapore

    2 days ago

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    Description
    Roles & Responsibilities

    Job Description:

    • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
    • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
    • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
    • Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
    • Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status

    Skills Required:

    • Working experience as a Service Desk Analyst
    • Experience on Microsoft Exchange / Outlook,Microsoft Windows

    To apply please click the Apply button or send us your updated profile to -

    EA Licence No.:18S9405 / EA Reg. No.:R1330864

    Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ to stay up to date on our upcoming roles and events.

    Tell employers what skills you have

    service oriented
    Troubleshooting
    Analytical thinking
    Progress
    Active Directory
    Job Descriptions
    Windows 7
    prioritization
    Windows Server
    Operating Systems
    Windows
    work instructions
    ITIL
    Technical Support


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